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Order / Sales Policy:

Goods delivered to customers remain the property of the seller until the full invoiced amount of the goods has been received by the seller.

This means Orders will not be delivered until payment has been confirmed.

All sales of products are final.

Prices for products offered by the Services may change at any time.Orders placed after 7:00pm Thursday will be processed and confirmed on the following Saturday.Orders placed after 7:00pm U.A.E Time Saturday thru Thursday, may not be processed and confirmed until the following business day.

Holidays and weekend days are not counted as business days.

After you submit your order, you will receive an email reviewing the items in your order within 48 hours. Please note that once submitted, orders cannot be modified or cancelled for any reason.

What methods of payment are acceptable?

  • Online Payments Credit Card (PayPal)
  • CASH in one of our branches
  • Bank Transfers
  • Cash on Delivery

For more information, please email sales@elitco.com.

 

Shipping / Delivery Policy:

When do we deliver?
Orders will be delivered any time during the day between 9:00 a.m. to 6:00p.m. (No Fixed Time for delivery). Delivery is not possible for transactions less than Dhs.300 AED. 

Delivery charges: Delivering items inside (Dubai and Sharjah) is free of charge for amount above > 300 AED, for other parts of the UAE, an additional delivery fee of Dhs.160/- AED will be applied to the invoice. Delivery charge must be paid prior to delivery.

For shipment to countries outside the U.A.E

Orders made from outside the U.AE are subject to extra shipping charges. This requires the Electrical Lighting team a minimum of two days to check those charges with local forwarders and to get back to the customer.

Delivery Date: 2-3 Business days after order processing for available stock. Unavailable stock requires at least an average of 4 to 6 months. Customized orders fall under unavailable stock. For shipments to countries outside the U.A.E delivery date requires an additional 1 to 2 months.

Signatures may be required upon delivery.  Drivers will not leave packages without signatures, so someone needs to be there to sign for the package

 

Refund Policy:

Before you return an item to us please send us an email stating your reason for a return.  

Most items may be returned for exchange or refund within 15 days after Delivery.

  • Items must be new, unused, and in original package.
  • Items must include original receipt, invoice.
  • Delivery charges are not refundable.

 

Faulty products (fault caused by manufacturing reasons and not by the customer), are subject for replacement and or return. Some items once sold cannot be returned or replaced if used. Products that fall under the following categories (Lamps, LED, Transformers, Cables, Tools, and any other product clearly marked) are non- refundable and non-exchangeable.

 

Terms and Conditions:

All contents in this webpage www.elitco.com are the sole property of Electrical Lighting Dubai Company LLC. This includes but is not limited to allimages, product details, company information, prices, logo, transaction, web design…etc, and should there for not be used or copied for any reason personal or commercial. Anyone found doing so would be followed legally and taken to court according to the UAE laws and regulations. 

While it is always our aim at Electrical Lighting Co. LLC for 100% customer satisfaction, some information at our website might not always be 100% accurate, such as (but not limited to) delivery time, stock availability, delivery charges. Electrical Lighting tries it’s best to update all its information as much as possible, however because of the nature of some information those errors are difficult to avoid.If we discover price errors, they will be corrected on our systems, and the corrected price will apply to your order.

Electrical Lighting Co. Dubai, UAE reserves the right to discontinue/ change /delete the sale/ product listed / information on its webpagewww.elitco.com at any time without prior notice

The prices listed on this site are in UAE dirham’s and is only applicable for the United Arab Emirates. Other charges will apply when placing orders overseas.

For further information about purchasing products from Electrical Lighting Co. Dubai, UAE please read our FAQ: General Information about Products and our Product Return Policy carefully.

Partial legal ineffectiveness of these conditions does affect the validity of the remaining parts.

These sales conditions are governed by UAE law. The place of jurisdiction for any legal proceedings will be Dubai, United Arab Emirates.